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Your path to fluency
How to Pay
To pay for your lesson, you can either pay by bank transfer, or PayPal.
UniCredit Bank Slovakia
Account Number: 8599512008/1111
SWIFT Code: UNCRSKBX
IBAN: SK28 1111 0000 0085 9951 2008
Terms and Conditions
I look forward to a fair and pleasant working relationship with all of my learners. However in the interests of professionalism the below terms and conditions highlight the way both the online/face to face classroom works and functions.
(1) Cancellation of lessons
To cancel your lesson, simply send me an email to firstname.lastname@example.org and wait for my email to confirm the cancellation. However, please note that I must receive it 10 hours before the scheduled start of the lesson. Please further note that if you follow this recommendation, then the cancelled lesson will be rescheduled later in the month - no problem. However, if you do not turn up for the lesson or formally cancel the lesson a few hours before the scheduled start (e.g. 1-9 hours beforehand) then, unfortunately, you will lose that lesson from your purchased package.
(2) My refund policy
If a student cancels completely his/her package of lessons within the first two lessons, I will refund the remaining lessons, minus an administration fee of 15%. If a student cannot attend his/her current course due to personal reasons, he/she may transfer the balance of the course (i.e. the remaining lessons) to another agreed, later date. No administration fee will be charged for this service.
(3) Lateness for online lessons
Please be on time for your lessons. I will wait a maximum of 15 minutes for you to come to your class. If you haven't arrived in 15 minutes, I will stop waiting and go. As a result, you will then unfortunately lose this lesson from your package. N.B. Please note that this rule applies even if you have a technical problem with the connection or your computer, or due to work/professional purposes. Therefore, it is strongly advised that you check that your hardware and internet connection are fit for online learning at least 30 minutes before the planned lesson is to take place.
(4) Teacher cancellations
Although I will try to be available to teach all lessons 100% of the time, there may be times when my personal circumstances mean that I have to cancel a lesson myself at short notice, i.e. on the same day of the lesson. However, in this eventuality your lesson will be rescheduled at another time that is suitable for you.
(5) Regular study times
To secure your regular study slot, it is strongly advised that you book in advance to avoid disappointment.
(6) Sharing online or face to face lessons with other people
The sharing of a class is not a problem for 2 lessons to see if the English lessons are for them, however in the interests of professionalism, if it is felt by myself, the teacher, that the guest participant is slowing down progress of the paying student then I will recommend that the guest participant pursues lessons on a one-to-one basis. Obviously having more people join the classroom is a good way to reduce costs for which I have no problem with this. Please email me to learn more about that.
(7) Behavior during online or face to face lessons
Inappropriate student behaviour during the lesson is not acceptable and will not be tolerated. As a result, the lesson will end immediately and will not be refunded.
(8) Price increases
From time to time, it may be necessary to raise the price per lesson. However, such increases will only take place to reflect an increase in operating costs.
(9) Purchasing lessons
Lessons must be purchased in blocks of 10 or 20 and payment sent to my bank account in advance within 48 hours. Details of this are available on befluentenglish.com under the “How to pay” tab. For learners in Slovakia please make a direct payment to the bank account listed here. For learners outside of Slovakia feel free to use PayPal as a means of payment.
All prices are correct at the time of writing | January 2016.
I will not share any of your personal details with any other party. Full stop.